Our Claims Management
Fast, secure, worry-free
Our goal is to stand by your side in difficult times and ensure that you can return to your daily life quickly and easily after an unexpected event. With over 100 years of experience in the insurance industry, Breffka & Hehnke represents proven expertise and individualized support in the management of claims.
Whether it involves handling corporate claims or private claims, our team of seasoned experts specializes in guiding you through the entire process – from the initial claim report to the final settlement.
Key Advantages of Our Claims Management
Rapid Claims Processing
- Efficiency in Times of Crisis: Our claims management team is focused on handling claims quickly and efficiently. This means you'll gain clarity about the status of your claim and the next steps in the shortest possible time.
- Time Saving: With fast response times and efficient processes, we assist you in saving precious time that you can instead invest in your core business.
Minimizing Financial Losses
- Optimal Claims Settlement: We strive to minimize the financial impact of damage on your business or personal life. This is achieved through precise evaluation and fair claims settlement.
- Prevention of Future Losses: With our expertise in risk management, we provide not only support in the event of a claim but also guidance to prevent future damages and secure your long-term financial stability.
Professional Support
- Expert Advice: Our team is committed to providing guidance and support, aiming to make the claims management process as seamless as possible.
- Personalized Care: Every claim is unique, and we provide personalized attention tailored to your specific needs.
- Transparent Communication: We place high importance on clear and open communication, ensuring you are always informed about the progress of your claim.
Our Claims Management Process
The process begins with the notification of the claim by the policyholder. This can be done via phone, email, or in person. A swift and precise notification is crucial to initiate the process promptly.
Following the claim notification, an initial assessment of the damage is conducted. The policyholder is requested to provide all relevant information and documents, such as photos of the damage, purchase receipts, or police reports.
For larger or more complex damages, an independent expert is often appointed to assess the damage and accurately determine the extent and cause.
Based on the expert's assessment and the provided documentation, we evaluate the extent to which the damage is covered by the policy and determine the corresponding benefits.
Throughout the entire process, we keep you updated about the status of the claims handling and coordinate the next steps.
After the assessment and approval of the claim, the settlement takes place. This may include direct financial compensation, covering repair costs, or other forms of compensation.
Once the claims settlement is finalized, the case is closed. Often, the policyholder is asked for feedback to continuously improve the service.
In most cases, we offer consultation or services to prevent similar damages in the future and optimize risk management.
